Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at abdulmaatouk04@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at abdulmaatouk04@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abdulmaatouk04@gmail.com.
Return & Refund Policy
Overview We want you to be happy with your purchase. If something isn't right, we're here to help. Please read our policy below before requesting a return.
Return Window You have 30 days from the date your order is delivered to request a return or report an issue. After this period, we are unable to offer a refund or exchange.
Eligibility Items are eligible for a return if they are:
- Defective or damaged upon arrival
- Significantly different from the product description
- The wrong item was sent
Items are not eligible for return if:
- The return is requested after 30 days of delivery
- The item has been used, washed, or altered
- The item is marked as final sale
How to Request a Return Contact us at [your email] within the return window with your order number, a description of the issue, and clear photos of the item. We will review your request and respond within 2–3 business days.
Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect. Please do not send items back without contacting us first, as we need to confirm the return address (products may be returned to a different address than the original shipping location).
Refunds Once your return is approved and received, we will process your refund within 5–7 business days to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Exchanges We do not offer direct exchanges. If you'd like a different item, please request a refund and place a new order.
Lost or Damaged in Transit If your package arrives damaged or doesn't arrive at all, please contact us and we'll work with our supplier to resolve the issue as quickly as possible.
Note on Shipping Times Our products are shipped directly from our suppliers and may take 7–20 business days to arrive. This does not affect your return window, which begins from the date of delivery.